As of April 12th, you must go to Progress SupportLink to create new support cases or to access existing cases. Please, bookmark the SupportLink URL and use the new portal to contact the support team.
Do your users have a hard time finding information on your online platforms? Does that lead to direct inquiries to your support staff?
Repetitive FAQs choke the bandwidth of your support staff. Let a chatbot handle those repetitive helpdesk questions. We have an informative webinar coming up on April 28th where our expert talks about question variation and strategies in question isolation.
Register here: https://prgress.co/2znIBwD